Frequently Asked Questions

Dollar-cost averaging (DCA) bots automate the process of investing fixed amounts at regular intervals regardless of asset price. Our DCA bot follows these steps:

1. You set up your investment strategy (amount, frequency, asset)
2. The bot connects to your exchange via API (with trade-only permissions)
3. Our AI technology calculates optimal purchase amounts based on market conditions
4. Trades execute automatically following your schedule
5. You track performance through your dashboard while accumulating assets

The goal is to reduce the impact of volatility while building your position over time with improved entry prices.

• Option 1
  • archive the current bot
  • start a new bot and select the new exchange
• Option 2
  • upgrade your plan to start more bots

Yes, our platform supports multiple major exchanges. You can run different bots on different exchanges simultaneously, depending on your subscription plan's bot allowance. Each bot can be configured with its own strategy, asset pair, and schedule while operating on the exchange of your choice.

Our platform provides comprehensive monitoring tools to verify your bot is working properly:

• Real-time dashboard showing executed trades and average entry prices
• Detailed transaction history with timestamps
• Performance metrics comparing your results to traditional DCA
• Email notifications for important events (trades, system alerts)
• Status indicators showing if your bot is active, paused, or experiencing issues

Additionally, you can verify transactions directly in your exchange account as all trades are executed there.

Yes, you can upgrade, downgrade, or switch your plan at any time through your account settings. Upgrades take effect immediately, allowing you to access additional features right away. When downgrading, the new plan will apply at the start of your next billing cycle. Any plan changes can be managed directly from your dashboard without contacting support.

Yes, each subscription plan comes with specific limits:

• Number of active bots you can run simultaneously
• Maximum monthly capital allocation
• Available trading intervals (hourly, daily, weekly)
• Access to certain advanced features and analytics

You can view the exact limits for each plan on our Plans page. For custom requirements exceeding our standard plans, please contact our sales team.

No, we don't charge any hidden fees. The subscription price you see is all you pay for our service. Note that your exchange may charge their standard trading fees for transactions executed by the bot. These fees are set by the exchange and are not controlled by dca.bot. We always recommend reviewing your exchange's fee structure to understand the total cost of your trading strategy.

You can update your personal information, including billing address and invoice details, in your Account Settings. Simply log in to your dashboard, navigate to the "Account" or "Profile" section, and look for "Billing Information." Any changes you make will be reflected in future invoices. Past invoices can also be accessed and downloaded from the billing section of your account.

Yes, billing is automatic. Your subscription will renew automatically at the end of each billing cycle (monthly or yearly, depending on your selected plan). We'll charge the payment method you have on file. You'll receive an email receipt after each successful payment. You can update your payment method or cancel automatic renewals at any time through your account settings.

To cancel your subscription:

1. Log in to your dca.bot account
2. Go to "Account Settings" or "Subscription"
3. Look for "Cancel Subscription" option
4. Follow the prompts to confirm cancellation

Your subscription will remain active until the end of your current billing period. We don't provide partial refunds for unused periods. If you need assistance with cancellation, please contact our support team.